Refund & Cancellation Policy

At COSMOX SHOP, we want you to have a smooth and reliable shopping experience. This policy explains how refunds, cancellations, and digital product delivery issues are handled. Please read it carefully before placing an order.

1. Digital Products

COSMOX SHOP offers digital products, including mobile wallpapers, digital stickers, creative designs, and other downloadable content.

All products are delivered electronically. No physical items will be shipped unless a product page specifically states otherwise.

Before purchasing, please review the product description, preview images, file format, dimensions, compatibility details, and licence information.

2. Refund Eligibility

Since digital products can be downloaded and copied, change-of- mind refunds are generally not available once the purchased product has been successfully delivered or made available for download.

However, we understand that technical and payment issues can happen. Refunds or other appropriate resolutions may be considered in the following situations:

• Payment was successful, but the purchased product was not delivered.
• The downloaded file is corrupted, damaged, or cannot be opened.
• The delivered product is significantly different from its description.
• The same order was charged more than once.
• A refund is required under applicable consumer-protection laws.

3. Failed Downloads or Delivery Issues

If your payment is successful but you cannot access or download your purchase, please contact our support team.

After reviewing the order, we will make reasonable efforts to resolve the issue. Depending on the circumstances, we may provide a replacement file, restore download access, or issue an appropriate refund.

4. Incorrect or Corrupted Files

If you receive an incorrect, incomplete, or corrupted file, contact us with your order reference and a brief description of the problem.

We will verify the issue and provide a corrected file, replacement, or refund where appropriate.

5. Duplicate Payments

If you believe you have been charged multiple times for the same order, please contact us with your order reference and relevant transaction details.

Once the duplicate payment is verified, we will arrange an appropriate refund for the extra charge.

For your security, never share your full card number, PIN, password, or CVV with our support team.

6. Order Cancellations

Orders for digital products may not be cancellable after successful payment and delivery or activation of download access.

If you accidentally place an order or notice a problem immediately after payment, contact us as soon as possible. We will review the situation and determine whether cancellation is possible.

7. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or the payment providers supported refund process.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

We will share relevant refund information when the refund is initiated.

8. How to Request Support

To report a delivery issue, request a refund review, or ask about an order, email our support team.

Please include:

• Your order reference or transaction ID.
• The email address used during checkout.
• A brief explanation of the issue.
• Relevant screenshots, if they help explain the problem.

Please do not include passwords, UPI PINs, CVVs, or complete payment card details in your support request.

9. Policy Updates

COSMOX SHOP may update this policy when our services, products, or legal requirements change. Any updates will be published on this page with a revised effective date.

10. Contact Us

If you have questions about refunds, cancellations, or digital product delivery, please contact us using the details below.

Store: COSMOXSHOP.shop
Email: contact@cosmoxshop.shop

We appreciate your trust in COSMOX SHOP and will make reasonable efforts to resolve genuine customer concerns.