Frequently Asked Questions

COSMOX SHOP is an online digital store offering creative digital products, including mobile wallpapers, digital stickers, designs, and other downloadable content.

You receive the digital files included in the product you purchased. Available formats and product details are mentioned on each product page.

No. All products are digital and delivered electronically. Nothing will be shipped to your home or physical address.

After your payment is successfully verified, your purchased files will be made available through the download method provided by the store.

No account is required when guest checkout is available. You can purchase products by providing the necessary checkout information.

Available payment methods will be displayed during checkout. Payments are processed through the payment provider enabled on our website.

Digital purchases are generally non-refundable after successful delivery. However, genuine issues such as duplicate payments, failed delivery, corrupted files, or incorrect products may qualify for an appropriate resolution. Please read our Refund & Cancellation Policy for details.

Digital orders may not be cancellable after payment and download access have been provided. If you experience an issue immediately after purchasing, contact our support team for assistance.

Unless a product page clearly states otherwise, products are licensed for personal use only. You cannot resell, redistribute, or share the original files.

No. Purchased digital files are intended for your permitted personal use. Sharing, redistributing, or reselling the original files without authorization is not allowed.

If your payment was successful but you cannot access your files, or if a file is corrupted or incorrect, contact our support team with your order reference. We will investigate and help resolve the issue.

You can reach us by emailing contact@cosmoxshop.shop. Please include your order reference and a short description of your issue so we can assist you.